Website Management, Support, and Growth

We set aside a certain amount of time each month for support requests you send us. This includes requests like content updates, adding your blog posts, swapping out photos, small design improvements, plugin adjustments, troubleshooting, and any website tasks that fit within your monthly support time. 

Larger requests like adding new features, creating custom designs, major plugin updates, or page redesigns, typically take longer than the dedicated time included in Care Plans. These will be billed hourly (at a discounted rate) or require a separate project quote.

If you need additional work such as graphic design, content planning, digital marketing planning, social media integration, or project strategy advice, let us know.

If you have website requests that exceed your dedicated monthly time, we'll bill you for the overage at a discounted hourly rate. If you prefer to stay within your Care Plan time, we may be able to break your request into smaller tasks and do a little bit each month. For larger projects, we can provide a separate Add-On Project quote for you. 

If you are going over time consistently, or have a back log of work that you'd like to get done, you can add a 2-hour Care Plan boost to your monthly plan.

Monthly time does not roll over. It is there to reserve your place in our schedule for dedicated time and resources.

We encourage you to use your support time each month. Updating your website regularly helps your visitors see that your content is active and current, and can boost search engine rankings. 

When all goes well, making updates and backups is a straightforward task. But it's very important to know how to recover your website if something goes wrong. You must have a reliable and restorable backup before making any updates. If anything breaks during an update, your site could be inaccessible and cost time and money to fix. This is not to scare you, just a word of caution from someone who has come to the rescue of many broken websites over the years.

Surelutions takes care of a large number of websites each month, so we stay informed as to when certain updates are critical or have known issues. We take the appropriate steps to protect your website and schedule updates so we can carefully evaluate and address any potential conflicts or glitches.

We prefer keeping things running smoothly for you, rather than having an emergency situation. It's much less stressful that way. 

Possibly, but you would need to check your hosting plan details to know for sure. Some of the better web hosts do offer site backups. Backups are not always automated on your account, so be sure to check your settings.

If your host does offer backups, you should definitely enable that feature. But what happens if the web host has a major server crash and you lose your site AND the backups? How accessible are those backups, and how do you restore your site if anything goes wrong? Will they do it for you? Will you need to hire a developer to do it?

Web hosts typically do this in a "top down" approach, where they keep their network and servers backed up, and your site is one of many included in these batch updates. You site may break in terms of layout or features, but as long as it is technically "up", your web host won't know if something isn't working or help you fix it if it's not a server problem.

Surelutions keeps off-site backups for you, so if something goes wrong on the host, we have you covered. We take the time to personally check your website for upgrades, backups, security, and plugins updates, and make sure things are up and running.

The purpose of setting up security and monitoring the well-being of your website is preventative care. Our goal is to prevent anything from happening. If a problem does occur, we will assist with communicating with the web host on your behalf to get everything back to normal.

We cannot guarantee that your website will not be hacked, but we will do everything in our power to prevent it and assist in the restoration of the website with one of our backups.

If you have a small website built by Surelutions, we can offer a basic Maintenance Package for you that includes:

• WordPress security monitoring and backups
• Core, theme, and plugin updates
• Tech support for any security issues
• License renewal for select premium plugins.

It does not include any content updates or support time. Those services can be billed hourly or as an add-on project.

Contact us for pricing and availability.

As a Care Plan client, you get access to our web team via our Support Desk. This means you get a dedicated email address to use to submit your requests or issues, which then get addressed by our team (not just one person).

Every Care Plan includes the time needed to keep your site safe, updated, and backed up, PLUS extra time for small requests such as adding or updating content, swapping out images, etc.

Typically anything that takes less than 30 minutes is considered a support request.

A plugin is a WordPress tool that adds special functionality. Surelutions has a developer license for select premium plugins which we are authorized to use on our clients' websites. Purchased individually, these cost hundreds of dollars annually per website.

We don't use all plugins on all clients websites, but here are some examples of the premium plugins annual license renewals we include in our Care Plans:

• Advanced Custom Fields Pro
• Admin Columns Pro
• Astra Pro
• Beaver Builder Pro
• Backup Buddy
• GiveWP (Pro/Partner plans only)
• Gravity Forms and Add-Ons
• iThemes Security Pro
• SEOpress
• WP Rocket
• ... and more

These are marked with an asterisk (*) on Recommended Resources page. If your website has specialized functionality such as a directory, store, or events calendar, there may be additional premium plugins which require a separate annual renewal.

Our Care Plans were originally created for websites we designed in order to continue supporting our clients. We now offer Care Plans to other organizations who have WordPress sites and need long-term support.

We'll start with a Website Audit & Review to familiarize ourselves with your website and see what will be involved with bringing it up to date. Not all developers use the same tools (and not all tools are equal), so we will check if your website is set up with professional-quality themes and plugins that are updateable. After making a full backup of your website, we'll make a list of technical issues that need fixing, software that needs updating, and work with you to set priorities for overall improvements in order to proceed on a monthly plan.

Please note that if it has been a more than a year or two since your site was launched or updated, or if your site wasn't built with professional quality tools, there may be a need for extensive updates which require an additional quote.

Yes, of course. Our goal is to offer long-term, helpful support for you and your website. Although we'd be sad to see you go, we will make cancelling as easy as we can for you.

To cancel, send an email request to contact@surelutions.com, and we will finish out the current billing period, make one more round of updates for you, make sure you have admin login to take over your website maintenance. We ask for 30 days notice so we have time to wrap up your project, finish up your billing cycle, and stop your next payment.

After your Care Plan is cancelled, we will keep a backup of your site for 45 days. After that time, if you wish to sign up again, there will be an onboarding fee similar to the Audit/Review we do for new Care Plan clients

If you feel that you aren't really using your support hours, let us know and we can discuss whether changing your plan or collaborating on goal-setting for website improvements. Either way, we're here to help.