Frequently Asked Questions

Surelutions has been in business since 2002 and in that time have gained a vast amount of experience and expertise in the fields of marketing, graphic design and building websites. Here are some of our most frequently asked questions.

How much does a website cost?

That can be a difficult question to answer, and is much like asking, "How much does a house cost?" The answer is that the cost varies depending on the size, layout, level of customization, and functionality. We work on both big and small projects, which generally fall within the $5,000-$15,000 range, depending on site requirements.

Will my website work on mobile devices?

Yes it will. All our new websites projects are designed to be responsive -- meaning they will adjust to the size of all devices, from computer screens to tablets to smartphones.

Who will work on my project?

Leslie Surel is owner and creative director at Surelutions. Leslie will manage your project from start to finish, with support from her team. Surelutions also collaborates and maintains great working relationships with other designers, developers, photographers, writers, and local businesses, who provide collaborative services.

In addition to website design, consulting and management, one of our most requested services from new contacts is whether we can fix a broken or long neglected website or to take an old design and "make it work better". So, most likely yes... we can fix it!

Can you help me with Facebook?

Yes. We can also integrate your website and social media accounts so they automatically update when you add a new post. We can also help formulate a plan on how best to use social media in along with your website strategy and overall marketing plan.

Do you charge by the hour or by the project?

For the most part, we charge by the project. For example, if we estimate that a project will cost $8,500, that's what it will cost unless the scope of the project changes. This allows us to focus the best solution for your project without watching the clock, and saves you from any surprises when it's time for invoicing. For smaller one-off tasks, we may charge hourly instead.

I don't think we can afford a new web site... What can I do?

If your organization doesn't have an effective website, you essentially don't exist to the majority of people who search for everything online. If you don't have your website up to date and working, you're trusting that your listings on Google, Facebook, Yelp, etc., will accurately tell your audience what they need to know without you having complete control over your content on those sites. You also risk losing all your content and connections to potential clients, volunteers, donors, etc. if the platform takes down your page for some reason. It happens much more frequently than you know.

Yes, we are a bit biased, but also very practical and knowledgeable in stating that you NEED a website that is serving your organization's needs. When we meet with clients to plan a strategy, we always suggest taking a look at both the marketing and IT budget and see where expenses can be shifted around. You may be surprised to find out that a redesign might not be as expensive as you thought or that some interim updates are an option. It's always worth getting in touch with us to have a conversation. We can help you make a plan for incremental improvements if a full redesign isn't in this year's budget.

Also see: When do you NOT need a website?

If you work on my website, can I keep my current hosting/domain?

Probably, but not always. If you prefer to keep your current web hosting company, in most cases we can work within your existing set up. With that said, there are certain technical requirements necessary which are offered by most hosting companies (but not all).

We offer domain name registration, web hosting support, and web site management services for existing clients. We are not a hosting company, but it is a critical part of a web project and it can be a bit daunting if you haven't gone through the process before.

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If you'd like to ask us your question or request more information, please contact us.