Frequently Asked Questions
Surelutions has been in business since 2002 and in that time have gained a vast amount of experience and expertise in the fields of marketing, graphic design and building websites. Here are some of our most frequently asked questions.
How much does a web site cost?
That can be a difficult question to answer, and is much like asking, “How much does a house cost?” The answer is that the cost varies depending on the size, layout, level of customization, and functionality. We work on both big and small projects, which generally start at $3,500 for basic business websites and range upward to $10,000 depending on site requirements.
Will my website work on mobile devices?
Yes it will. All our new websites projects are designed to be responsive — meaning they will adjust to the size of all devices, from computer screens to tablets to smartphones.
Who will work on my project?
Leslie Surel is owner, creative director, designer, and developer at Surelutions. Leslie will personally manage your project from start to finish. Surelutions also collaborates and maintains great working relationships with other designers, developers, photographers, writers, and local businesses, who provide collaborative services and project support.
Can you fix this?
In addition to website design, consulting and management, one of our most requested services from new contacts is whether we can fix a broken or long neglected website or to take an old design and “make it look better”. So, most likely yes… we can fix it!
Can you help me with Facebook?
Yes, we can set up your account, make it look better, provide training, consult on social media strategy, or even manage it all for you. We can also integrate your website and social media accounts so they automatically update when you add a new post. We can also help you with other social media such as Twitter, Instagram, Pinterest, or YouTube.
Do you charge by the hour or by the project?
For the most part, we charge by the project. For example, if we estimate that a project will cost $500, that’s what it will cost unless the scope of the project changes. This allows us to focus the best solution for your project without watching the clock, and saves our clients from any unpleasant surprises when it’s time for invoicing. If the scope of the project changes we’ll make sure to give you a heads up before incurring additional costs. For smaller one-off tasks, we may charge hourly instead.
I don’t think I can afford a web site… What can I do?
Unless your business is just a hobby, you can’t afford to NOT have a website. If your business doesn’t have a decent website, you don’t exist to the majority of potential customers who search for everything online. If you don’t have your own website, you’re trusting that your listings on Google, Facebook, Yelp, etc., will accurately tell your customers what they need to know — but you do not have complete control over your content on those sites.
We can help you get started if you don’t have a website, and improve your current website if it is outdated or not serving your business anymore. We can also help you take control of your web listings on Google, and online directories, and setup and manage your social media accounts.
Also see: When do you NOT need a website?
Can you design my brochure?
We offer a full range of graphic design services for print and digital media, primarily for existing clients, but we occasionally take on an ad hoc project when scheduling allows. Ideally, we love to work with clients on their website, social media, print materials, marketing and advertising to make sure that everything is cohesive, functional, professional, and fits into their overall strategy and goals.
If you work on my website, can I keep my current hosting/domain?
Probably, but not always. If you prefer to keep your current web hosting company, in most cases we can work within your existing set up. With that said, there are certain technical requirements necessary which are offered by most hosting companies (but not all).
We offer domain name registration, web hosting support, and web site management services for existing clients. We are not a hosting company, but it is a critical part of a web project and it can be a bit daunting if you haven’t gone through the process before.
If you’d like to ask us your question or request more information, please contact us.