Description
Current Surelutions clients: These services are included in your monthly Care Plan. Please get in touch with our support team if you have concerns about backups or security issues.
OPTION 1: Restore a backup
- Past clients: $250
If you are a former Surelutions client who opted out of a Care Plan, we may still have a backup of your website. We typically keep backups for 90 days after your support time has ended, but in some cases may have them further back. Please contact us to discuss before making a payment for this service. - New clients: If are new to Surelutions and need help assessing or restoring a backup, please contact us to assess your website. We will need to check to see whether you have usable backups before we give you an estimate.
OPTION 2: Website scan, cleanup & updates
Site assessment fee: $100 (included in services below, or can be done ad hoc)
Clean site – Review, cleanup, software updates: $400
- Site assessment
- Full backup of site – core, themes, plugins, content and databases
- Site security scan – checks status, vulnerabilities, and web trust issue (blacklisting and domain warnings) on Google and other major providers
- Removing spam comments and turning off commenting (optional)
- Updating WordPress core files, plugins and themes (where licenses are available)
- Reviewing users for secure passwords
- Review and/or install and set up security and backup tools
- Make full backup of clean site
Malware infected site – Review, cleanup, software updates: $600
- Site assessment
- Full backup of site – core, themes, plugins, content and databases
- Site security scan – checks status and web trust issue (blacklisting and domain warnings) on Google and other major providers
- Diagnostics and analysis of vulnerabilities and infected files
- Removing malware and cleaning up site
- Removing spam comments and turning off commenting (optional)
- Updating WordPress core files, plugins and themes (where licenses are available)
- Updating WP, web hosting, DB, and FTP usernames to be more secure
- Review and/or Install and set up security and backup tools
- Site security re-scan to verify all issues have been resolved.
- Make full backup of clean site
NOTE: If your site is not restorable with our available tools, we will refund your fee and make a recommendation for a 3rd party security company to contact.
Ongoing Website TLC
Don’t want to deal with this again? Sign up for a Surelutions Care Plan and we will provide ongoing care to keep your site safe, secure, updated, and backed up. Learn more: surelutions.com/careplan
Want to learn more about website security? We recommend this infographic and blog post from iThemes to give you an overview on keeping your WordPress site safe: Top 5 WordPress Security Vulnerabilities
