Frequently Asked Questions

Surelutions has been building websites and helping organizations grow online since 2004. Over that time, we’ve gained deep experience in website strategy, design, development, and long-term digital support—especially for nonprofits and mission-driven businesses.

Here are some of the questions we’re asked most often.

How much does a website cost?

That can be a difficult question to answer—much like asking, “How much does a house cost?” The answer of course is, "It depends."

Website pricing depends on the size, layout, content, integrations, and level of customization. It also varies by region, agency size, and level of expertise.

At Surelutions, most strategic website redesigns (including planning, design, and development) fall between $12,000 and $24,000. Smaller web design projects start around $8,000. Add-ons like website audits, tune-ups, landing pages, or phased improvements can start as low as $600.

Every website project begins with a discovery conversation so we can recommend the most effective approach for your goals and budget.

Will my website work on mobile devices?

Yes. Every website we design is designed to be responsive, meaning it is mobile-friendly and automatically adjusts to fit screens of all sizes—desktop, tablet, and phones.

We test across multiple devices to make sure your site looks great and works smoothly everywhere.

Who will I be working with?

Your project will be led by Leslie Surel, owner and creative director at Surelutions. Leslie manages projects from start to finish, supported by small trusted team of experts.

We take a collaborative, long-term approach—working one-on-one with you trusted partner, not just a vendor.

Can you fix or improve our existing website?

In addition to website design, consulting and management, one of our most requested services from new contacts is whether we can fix a broken or long neglected website or to take an old design and "make it work better". So, most likely yes... we can fix it!

Can you help me with Facebook?

Most likely, yes.

We regularly help organizations:

  • Update or modernize older websites
  • Improve performance, usability, or accessibility
  • Clean up design or content structure
  • Resolve WordPress issues or plugin conflicts

If your site is struggling or you’re unsure where to start, we can run a website audit to identify what’s working, what’s not, and what’s worth fixing before you invest in a full redesign.

Can you help with social media or other digital tools?

Yes. While we don’t post on your social media accounts directly, we can:

  • Integrate your website with Facebook, Instagram, or LinkedIn
  • Add automatic sharing or feed displays
  • Help you create a practical plan to use social media alongside your website content and email strategy

We can also help you save time and streamline your digital tools so your website stays the central hub of your organization’s online presence.

Do you charge by the hour or by the project?

Most of our work is project-based.

For example, if we estimate that your project will cost $10,000, that’s what it will cost—unless the scope changes. This approach lets us focus on the best solution without tracking minutes or sending surprise invoices.

For smaller tasks or support work, we may bill hourly or through a monthly Care Plan.

What if we can’t afford a full website redesign right now?

That’s okay—many nonprofits start with smaller improvements.

We can help you:

  • Audit your current website and identify high-impact fixes
  • Create an incremental improvement plan
  • Shift expenses between marketing and IT budgets to make room for digital priorities
  • Plan for a future redesign when timing and funding align

Even small, strategic updates can make a big difference in how your site performs.

Also see: What if you don't need a redesign? A smarter, simpler approach to improving your website

If you work on my website, can I keep my current hosting and domain?

Usually yes, but not always.

If your hosting meets today’s technical standards (security, SSL, backups, PHP version, etc.), we can often keep it in place. If it doesn’t, we’ll recommend trusted, performance-focused hosts like Kinsta, which is what we use for our clients.

Surelutions can also assist with:

  • Domain registration
  • Hosting setup and transfers
  • Ongoing website management

We’re not a hosting company ourselves, but we provide hands-on support so you don’t have to navigate it alone.

Also see: Recommendations for domains and web hosting

Do you provide ongoing website maintenance?

Yes. Surelutions offers ongoing website maintenance and incremental improvements through our website support services, which we call Care Plans.

These plans include:

  • WordPress core, plugin, and theme maintenance
  • Premium license renewals for many themes and  plugins
  • Security monitoring, backups, and performance optimization
  • Performance optimization
  • Troubleshooting and content assistance
  • Regular check-ins to review goals, needs, and growth opportunities

We also help you make incremental improvements over time and add on new features without a full redesign. Our goal to keep your website secure, supported, and evolving right alongside your mission.

Learn more or ask a question

If you’d like to ask a question or request a personalized estimate, contact us. We’re always happy to have a conversation—no pressure, just clarity.